Refund policy

This policy applies to all purchases made from Ola Mi (olami.com.au).

At Ola Mi, we care about your experience and stand by the quality of our products. However, due to the nature of our supply chain and the types of items we sell, please review the following terms carefully before making a purchase.

Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Include clear photo or video evidence showing the problem

  • Depending on the issue, we will offer either a replacement or refund

Missing Items
If something is missing from your order:

  • Contact us within 7 days of receiving your parcel

  • Include photos of the full contents, parcel packaging, and the shipping label

  • We will investigate and resolve the issue accordingly

Undelivered Orders
If your order hasn’t arrived within the expected timeframe:

  • You may contact us for assistance after 45 days from the shipping date

  • If tracking shows "delivered," we are unable to offer a refund unless valid proof of non-receipt is submitted

Returns for Hygiene-Sensitive and Non-Returnable Items
Due to hygiene and safety standards, we do not accept returns, refunds, or exchanges on:

  • Earrings or body jewellery

  • Hair accessories or headwear

  • Intimate apparel or items worn close to the skin

  • Any opened or used items

  • Gift cards

  • Sale or clearance items

This is to protect the health and safety of all our customers. Please ensure your selections are correct before checkout.

Change of Mind
We do not offer refunds or exchanges for:

  • Change of mind

  • Incorrect sizing

  • Buyer error

All sales are final unless the item is damaged or faulty.

Exchanges
We currently do not offer direct exchanges. If you would like a different item, please place a new order after your refund is processed.

Return and Refund Requests
In most cases, returns are not required due to our international fulfilment model. If a return is approved, the customer will be responsible for the return shipping costs unless stated otherwise.

If you believe your item is damaged, defective, or incorrect:

  • Use the Contact Us form on our website

  • Or send a message via the live chat box (Shopify Inbox) available on every page

Please include:

  • Your order number

  • Description of the issue

  • Clear photos or video evidence

We aim to review your request and respond within 2–3 business days.